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Privacy Policy |
It is Via.com policy to comply with all applicable privacy and data protection laws. This commitment reflects the value we place on earning and keeping the trust of our customers, business partners and others who share their personal information with us.
This Policy applies to all Internet sites and mobile applications operated by or on behalf of Via.com and includes Via entities worldwide (each a "Via.com Internet Site or App"). It also applies to personal information Via.com may otherwise collect: (i) through our products and services; (ii) when you interact with us by means other than a Via.com Internet Site or App, for example, in person, by telephone, or at a trade show or training; and (iii) from our customers, white label agents, agents, sub-agents, and other business partners (collectively "Business Partners").
However, different Via.com Internet Sites, Apps, products, and services have different purposes and features. If additional or different disclosures are required for a specific Via.com Internet Site, App, product, or service, then we provide those disclosures separately on, or with, the relevant Internet Site, App, product, or service. Each such specific privacy disclosure, policy, or statement ("Specific Privacy Statement") supplements and amends this Policy.
To the extent required by applicable law, whenever Via.com collects personal information, Via.com will:
• provide timely and appropriate notice to you about our data practices;
• collect your personal information only for specified and legitimate purposes. The information we collect will be relevant, adequate and not excessive for the purposes for which it is collected;
• process your personal information in a manner consistent with the purposes for which it was originally collected or to which you have subsequently consented;
• take commercially reasonable steps to ensure that your personal information is reliable for its intended use, accurate, complete, and, where necessary, kept up-to-date;
• not use your personal information for direct marketing purposes without giving you an opportunity to "opt-out"; and
• take appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within Via.com.
Via.com collects the following types of personal information:
• Information You Provide
Via.com collects personal information you provide us, which may include: (i) contact information, such as your name, company name, job title, address, e-mail address, and phone number; (ii) additional information about you to help us get to know you better, such as your gender, age, date of birth, nationality, professional associations and registration numbers, information about how you use our products, and demographic information; (iii) comments, questions, requests and orders you may make; (iv) financial information needed to process payments if you make purchases, such as credit card or account information or tax identification number; (v) log-in information, including, if applicable, social media account information for login purposes; and (vi) information about your preferences, such as your preferred methods of communication and product types in which you are interested.
• Information Automatically Gathered from Your Device
Device and browser information. Via.com may collect technical information about your device, such as device type, browser type, IP address, operating system, and device identifier. Via.com collects this information automatically from your device and web browser through cookies and similar technologies.
Information about how you interact with us. Via.com may collect technical data about your usage of Via.com Internet Sites and Apps and how you interact with our digital advertisements and promotions, such as content viewed or downloaded, features used, links clicked, promotional emails opened, and dates and times of interactions. Via.com collects this information using cookies and similar technologies.
Location information. Via.com may collect location information, including precise real-time location information from your device and imprecise location information derived from, for example, your IP address or postal code. Via.com Apps will NOT access precise-real time location information from your device unless you grant permission to do so.
• Use of Demographic and Profile Data
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website.
We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in--and to display content according to your preferences.
• Cookies and Similar Technologies:
A "cookie" is a file of information placed on your device when you visit a website. Cookies and similar technologies can enhance your user experience by saving your preferences, personalizing your online experience, holding items in your booking transactions, and sometimes providing you with advertising which is tailored to your interests.
Via.com Internet Sites use "session (temporary) cookies." A session cookie does not identify you personally and expires after you close your browser. For example, when you use the Via.com Products, we place a session cookie to note what pages you have viewed. We can use this information to provide you recommendations of other products that may be of interest.
Via.com Internet Sites also use "persistent (permanent) cookies." These cookies do not expire when you close your browser. Persistent cookies stay on your computer until you delete them or they expire. By assigning your computer a unique identifier, we are able to create a database of your previous choices and preferences which can be provided by us automatically, saving you time and effort on future visits. For example, after you make a booking, if you decide to make another booking, your registered address may have been retained and will only need to be confirmed.
Certain countries require your consent to the use of cookies when you visit Via.com Internet Sites. If you access a Via.com Internet Site for one of these countries, you will be presented with information regarding your options, including the option to accept or reject certain categories of cookies. You will be able to change these settings on subsequent visits. Please note that you will not be able to opt out of receiving certain cookies that are strictly necessary for the delivery of a service requested by you.
At any time when visiting a Via.com Internet Site for one of these countries, clicking on the "Cookie Preferences" link at the bottom of each page allows you to access information on cookies and change your settings.
Although you are not required to accept cookies when you visit a Via.com Internet Site, you may be unable to use all of the functionality of the site if you reject certain cookies.
In addition, your browser may allow you to adjust settings to accept or reject cookies, or to alert you when a cookie is placed on your computer.
Analytics and Advertising.Via.com uses third-party analytics services to better understand how users engage with Via.com Internet Sites and Apps, including services provided by Google and Adobe. Please use the following links for more information about how Google and Adobe collect and use data when you visit their partners' websites or apps:
https://policies.google.com/technologies/partner-sites
https://www.adobe.com/privacy/experience-cloud.html
Via.com also uses third-party advertising services to provide advertisements for our products or services that may be of interest to you when you visit websites or other online services.
Via.com allows selected third parties, including these analytics and advertising services, to place cookies on our Internet Sites. These third parties may collect information about your online activities over time and across third-party websites.
These third parties may be members of industry self-regulatory groups such as the Network Advertising Initiative (NAI) and Digital Advertising Alliance (DAA). The websites for these groups provide more information on interest-based online advertising and how to opt out of receiving interest-based online ads from participating companies.
Do Not Track Browser Settings. Some browsers may transmit "Do Not Track" ("DNT") signals to the websites you visit. Because there is no common agreement about how to interpret DNT signals, Via.com currently does not take action in response to them.
• Information from Business Partners and Agents
Via.com collects personal information through our Business Partners, Agents, and Sub-agents. This information may include contact information, such as name, company name, job title, address, e-mail address, and phone number.
Via.com may also obtain personal information from other third-party sources, including publicly and commercially available sources. We may combine the information we receive from our Business Partners,Agentsand Sub-agents with information that we collect from you or your device, as described above.
You have choices about the personal information you provide Via.com. You may choose not to provide information that we request, but if you do so, we may not be able to provide you a relevant service or a particular feature for a Via.com Internet Site including our products.
Via.com may use your personal information to:
• Develop and manage our relationships with you and our Business Partners. This may include: (i) delivering services or carrying out transactions that you or our Business Partners have requested; (ii) providing information about Via.com products, services, and transactions, and advertisements, that may be of interest to you; (iii) providing you and our Business Partners a more consistent experience in interacting with Via.com, including by learning more about you and how you use and interact with Via.com Internet Sites, Apps, products, and services; and (iv) planning, managing, and performing under our contractual relationships with our Business Partners.
• Communicate with you or your company. This may include: (i) informing you of Via.com latest products, services, and promotional activities that may be of interest to you or your company; (ii) providing information about relevant products, services, and transactions, including, for example, pricing information, technical data, invoice, promos/ packages, or product information, cancellation, refund or recall information, or information about product or service improvements; (iii) responding to questions or inquiries that you make, including customer service requests; and (iv) inviting you to participate in, or informing you of the results of, customer satisfaction or market research surveys.
• Provide and improve our Internet Sites, Apps, products, and services. This may include: (i) customizing them to your preferences or interests, making them more compatible with your technology, or otherwise making them easier to use; (ii) maintaining the security of and otherwise protecting them; and (iii) and developing new Via.com Internet Sites, Apps, products and services.
• Address legal issues. This may include: (i) complying with our obligations to retain certain business records for minimum retention periods; (ii) establishing, exercising, or defending legal claims; (iii) complying with laws, regulations, court orders, or other legal process; (iv) detecting, preventing, and responding to fraud, intellectual property infringement, violation of our contracts or agreements, violations of law, or other misuse of Via.com Internet Sites, Apps, products orservices; and (v) protecting Via.com's rights or property, or yours or others' health, safety, welfare, rights, or property.
Via.com may also use your personal information for other uses consistent with the context in which the information was collected or with your consent.
Via.com may anonymize or aggregate any of the information we collect and use it for any purpose, including for research and product-development purposes. Such information will not identify you individually.
Via.com will not disclose your personal information except as described here:
• Via.com may share your personal information with other Via.com entities, including those in different countries. When we do so, these other Via.com entities will use your information in a manner consistent with this Policy, any applicable Specific Privacy Statements, and all applicable privacy and data protection laws.
• Via.com may also share your personal information with third parties we hire to perform support services for us. These third parties are required to use the personal information we share with them only to perform services on our behalf and to treat your personal information in compliance with all applicable privacy and data protection laws.
• In some cases, Via.com may share your personal information with third parties who partner with us to provide products and services to our customers, such as insurance providers and airlines. If so, we will require our Business Partners to use that information in a manner consistent with this Policy, any applicable Specific Privacy Statements, and all applicable privacy and data protection laws.
• Via.com may share your personal information with third parties when we have a good faith belief that disclosure is necessary: (i) to comply with a law, regulation, court order, or other legal process; (ii) to detect, prevent, and respond to fraud, intellectual property infringement, violation of our contracts or agreements, violation of law, or other misuse of Via.com Internet Sites, Apps, products or services; (iii) to protect Via.com rights or property or yours or others' health, safety, welfare, rights, or property; or (iv) under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.
• Via.com may share your personal information with third parties in connection with the sale, purchase, merger, reorganization, liquidation or dissolution of Via.com or its group business unit, or under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.
• Via.com may share your information with your permission or at your request.
• Via.Com may share anonymized or aggregated information internally and with third parties for any purpose. Such information will not identify you individually.
Your personal information will generally be stored in Via.com databases or databases maintained by our service providers. Many of these databases are stored on servers located in the India. Via.com takes appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within Via.com.
Via.com maintains reasonable safeguards to protect the confidentiality, security and integrity of your personal information. Although we use security measures to help protect your personal information against unauthorized disclosure, misuse, or alteration, as is the case with all computer networks linked to the Internet, we cannot guarantee the security of information provided over the Internet and will not be responsible for breaches of security beyond our reasonable control.
Via.com Internet Sites and Apps may contain links to websites or mobile apps that are not operated by Via.com and plugins from social media platforms and other third parties. An example of a social media plugin is the Facebook "Like" button. We provide these links and plugins as a service and do not imply any endorsement of the activities or content of the related websites, apps, or social media platforms, nor any association with their operators. To learn about the information collected by these third-party websites, apps, and plugins, please visit their privacy policies. We encourage you to review the privacy policies for the websites, apps, and social media platforms you visit before using them or providing personal information.
You may review, correct and update personal information you provide to us by using the feedback mechanisms provided at a particular Via.com Internet Site, by clicking on this feedback link, or by writing to us at:
Via Philippines Travel Corporation
Compliance and Business Conduct
Unit 406-409, 4F Five E-Com Center, Pacific Drive
Mall of Asia Complex, Pasay 1300
How long we keep your personal information will vary and will depend on the purpose and use of information collected. There are legal requirements that we keep some types of data for specific periods. Otherwise, we will retain it for no longer than is necessary for the purposes for which the data was collected.
Most Via.com Internet Sites and Apps are not intended for children under 18 years of age. Via.com will only collect personal information from or about children under 18, or the relevant minimum age under applicable local legal requirements, only for booking transactions or as permitted under applicable law.
Some Via.com products, services, Internet Sites, and Apps are intended for use by our Business Partners, including our corporate customers ("Via.com B2B & B2C Services"), and your use of them is administered by your agents, sub-agents, or of your company. In such cases, authorized personnel at your company may have access to your personal information collected by these B2B& B2C Services, and your company may have policies applicable to your use of them. Via.com is not responsible for our Business Partners' policies and practices related to data privacy and security, which may be different from this Privacy Policy and any applicable Specific Privacy Statements. If your company is administering your use of a Via.com B2B & B2C Service, please contact your company with any privacy questions related to your use of that Via.com B2B& B2C Service. If there is a conflict between this Policy and an agreement between Via.com and its Business Partner for a Via.com B2B & B2C Services, then the agreement between Via.Com and its Business Partner will prevail.
Data controller and contact information
• The controller for personal data collected under this Privacy Policy is the relevant Via.com entity in your country, and, as applicable, Ebix Company.
• If you are using Via.com B2B & B2C Services administered by your company, your company may be the controller for personal data collected by those Via.com B2B & B2C Services. Please contact your company for more information.
• You can reach Via.com's data protection officer at:
Via Philippines Travel Corporation
Attn. Data Protection Officer
Unit 406-409, 4F Five E-Com Center, Pacific Drive
Mall of Asia Complex, Pasay 1300
e-mail: PHprivacy@via.com
telephone: +02 85559444 loc 144
• You can find the contact details of the Via.comentity in your country in the Via.com Contact Center.
Via.com's lawful basis for processing your personal data
• The lawful basis for Via.com's processing of your personal data will depend on the purposes of the processing. For most personal data processing activities covered by this Privacy Policy, the lawful basis is that the processing is necessary for Via.com's legitimate business interests. Where we process personal data in relation to a contract, or a potential contract, with you, the lawful basis is that the processing is necessary for the performance of our contract with you or to take steps at your request prior to entering into a contract. When we are required to share personal data with law enforcement agencies or other governmental bodies, we do so on the basis that we are under a legal obligation to do so. We will also use consent as the legal basis where we deem appropriate or to the extent required by applicable law, for example, before we collect precise location data from your mobile device.
• More Information
• Processing on the basis of legitimate business interests. When we process personal information on the basis that the processing is necessary for our legitimate business interests, such interests include: providing, improving, and promoting Via.com Internet Sites, Apps, products, and services; (ii) communicating with current and potential customers, other Business Partners, and their individual points of contact; (iii) managing our relationships with our customers and other Business Partners, and their individual points of contact; (iv) other business development purposes; (v) sharing information within the Via.com group, as well as with service providers and other third parties; and (vi) maintaining the safety and security of our products, services and employees, including fraud protection.
• Processing on the basis of performance of a contract. Examples of situations in which we process personal information as necessary for performance of a contract include e-commerce transactions in which you purchase a product or service from Via.com, on your own behalf, through a Via.com Internet Site or App.
• Processing on the basis of consent. Examples of processing activities for which Via.com uses consent as its legal basis include: collecting and processing precise location information from your mobile device; (ii) sending promotional emails when consent is required under applicable law; and (iii) processing personal data on Via.com Internet Sites or Apps through cookies and similar technologies when consent is required by applicable law.
• Processing because Via.com is under a legal obligation to do so. Examples of situations in which Via.com must processes personal data to comply with its legal obligations include: payment of taxes and other government levies; (ii) providing your personal data to law enforcement agencies and other governmental bodies when required by applicable laws; (iii) retaining business records required to be retained by applicable laws; and (iv) complying with court orders or other legal process.
Additional information about the retention of your personal data
• To determine the period for which your personal data will be retained in accordance with this Policy, Via.com considers criteria such as: any applicable legal requirements to retain data for a certain period of time; (ii) any retention obligations related to actual or potential litigation or government investigations; (iii) any retention requirements in relevant agreements with our Business Partners; (iv) the date of your last interaction with Via.com (including with Via.com Internet Sites, Apps, communications, etc.); (v) the length of time between your interactions with Via.com; (vi) the sensitivity of the data; and (vii) the purposes for which the data was collected.
Your individual rights
• In accordance with the applicable laws in the European Union, you have the following rights with respect to your personal data, which apply differently in different circumstances: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability and right to object to processing. Most of these rights are not absolute. Below we describe these rights in more detail and provide information on how you can exercise them. If you make a request to exercise your rights, we will respond within one month, but have the right to extend this period by two additional months, where necessary. If we extend the response period, we will let you know within one month from your request. You can exercise your rights bysending email to us at PHprivacy@via.com, with the following information: Name, Contact Number and Specific request.
• More Information
• Right of Access.You have the right to ask Via.com to confirm whether we process your personal data. If we do, you have the right to request access to your personal data that we process and the following information: the purposes of the processing; (ii) the categories of personal data we process; (iii) the recipients or categories of recipients of your personal data; (iv) the envisaged retention period of the data where possible, or the criteria we use to determine the retention period; (v) your right to request rectification or erasure of your personal data, or restriction of the processing of such data; (vi) your right to file a complaint with a supervisory authority; (vii) if we have not collected the data from you, any information we have available about the source of the data; and (viii) whether we use your personal data to make any automated decisions that have legal or other similar significant effects on you.
• Right to rectification. You have the right to have Via.com correct your personal data if they are inaccurate. Taking into account the purposes of the processing, you may also have the right to have incomplete personal data about you completed, including by providing a supplementary statement to Via.com.
• Right to object to processing for Via.com's legitimate business interests. You have the right to object to Via.com processing your personal data when that data is processed on the basis of Via.com's legitimate business interests. Via.com will honor your objection and stop processing the relevant personal data unless: we have compelling legitimate grounds for the processing that override your interests, rights, and freedoms; or (ii) we need to continue processing your personal data to establish, exercise, or defend a legal claim.
• Right to object to processing for direct marketing. If Via.com processes your personal data for direct marketing purposes, you have the right to object to this processing. If you exercise this right, Via.com will stop processing your personal data for direct marketing purposes.
• Right to restrict processing. You have the right to request that Via.com restrict the processing our your personal data in the following circumstances: for the period of time Via.com needs to verify the accuracy of your personal data when you contest its accuracy; (ii) when the processing of your personal data is unlawful and you oppose the erasure of the data, and instead request that Via.com restrict the use of the data; (iii) when Via.com no longer needs your personal data for the purposes of processing, but you need the data to establish, exercise, or defend a legal claim; or (iv) for the period of time Via.com needs to verify if it has compelling legitimate grounds for processing that override your interests, rights, and freedoms when you object to the processing of your personal data for Via.com's legitimate business interests.
If following your request Via.com restricts the processing of your personal data, Via.com will store your data, and otherwise process it only with your consent; (ii) to establish, exercise, or defend a legal claim; (iii) to protect the rights of another natural or legal person; or (iv) for reasons of important public interest of the European Union or a Member State. Via.com will also inform you before lifting the restriction of processing.
• Right to erasure. The right to erasure is also called the "right to be forgotten." You may ask Via.com to delete your personal data. This right not absolute. Via.com is required to delete your personal data upon your request only in the following circumstances: your personal data is no longer necessary for the purposes for which Via.com collected or processed them; (ii) if Via.com processes your personal data on the basis of consent, you withdraw your consent, and no other legal ground exists for Via.com to continue processing your personal data; (iii) if Via.com processes your personal data for its legitimate business interests, you object to the processing, and there are no overriding legitimate grounds for Via.com to continue processing your personal data; (iv) if Via.com has processed your personal data unlawfully; or (v) the personal data must be erased to comply with a legal obligation under European Union or Member State law to which Via.com is subject.
Via.com is not required to erase your personal data to the extent that Via.com needs to process them to: exercise its right of freedom of expression and information; (ii) comply with a legal obligation under European Union or Member State law to which Via.com is subject; or (iii) to establish, exercise, or defend a legal claim.
• Right to data portability: You have the right to receive personal data you provided to Via.com when: the processing of the data is based on your consent or is necessary for the performance of a contract between you and Via.com; (ii) Via.com's processing of your personal data is carried out by automated means; and (iii) complying with your request will not adversely affect the rights and freedoms of others.
If you have the right to receive such personal data and request that Via.com provide it, Via.com will provide it to you in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint with a supervisory authority. Via.com will use its best efforts to address and settle any requests or complaints brought to its attention. In addition, you have the right to approach the competent data protection authority with requests or complaints. This can be the supervisory authority in the country or federal state where you live. The overall competent supervisory authority for Via.com in Europe is:
Commission for the Protection of Privacy
Rue de la Presse 35, 1000 Brussels
Telephone: +32 (0)2 274 4800
E-mail: commission@privacycommission.be
Website: www.privacycommission.be
If you have any questions about this Policy or a Specific Privacy Statement or our use of your personal information, please contact us by clicking on this feedback link, or by writing to us at:
Via Philippines Travel Corporation
Compliance and Business Conduct
Unit406-409, 4F Five E-Com Center
PacificDrive
Mall of Asia Complex, Pasay 1300
Changes to this Privacy Policy will be posted on this site, along with information on any material changes. Via.com reserves the right to update or modify this Policy and any Specific Privacy Statements at any time and without prior notice. Any modifications will apply only to the personal information we collect after the posting.
This addendum supplements, details or modifies the Via.com Global Privacy Policy in accordance with the Philippine Data Privacy Act of 2012 (R.A. No. 10173), its implementing rules and regulations and related issuances of the National Privacy Commission (collectively referred to herein as "Law").
This addendum applies to the processing of personal information and sensitive personal information (collectively, "Personal Data") by Via Philippines Travel Corporation ("Via.com" or "we" hereinafter). For this purpose, the term "processing" shall include, but not limited to, the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of personal data.
Philippine law defines personal information as any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.
The personal information collected by Via.com may include, but not limited to, the following:
• name, title, address;
• personal identification and/or passport number;
• telephone number;
• email address and online passwords;
• records of communications with Via.com;
• responses to market surveys and contests conducted by Via.com or on its behalf;
• credit card or debit card information;
• camera or video footage that identifies individuals (including CCTV footage) installed at some parts of Via.com's premises as part of its security infrastructure;
• username, password and other identifiers when you register at Via.com's website;
a. Definition of sensitive personal information
Under Philippine law, sensitive personal information refers to personal information:
(1) About an individual's race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations;
(2) About an individual's health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such person, the disposal of such proceedings, or the sentence of any court in such proceedings;
(3) Issued by government agencies peculiar to an individual which includes, but not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and
(4) Specifically established by an executive order or an act of Congress to be kept classified.
b. Processing of sensitive personal information
We will only process sensitive personal information upon the express consent of the data subject and only for purposes it was provided, or in accordance with law.
In processing sensitive personal information, Via.com will inform data subjects of the sensitive personal information that is necessary to fulfill the core functionality of the product or service, and
the consequences of refusal to the processing, for the purpose of allowing the data subjects to decide whether or not to give consent.
Personal data will, generally, only be collected and used for the primary purposes of:
• communicating with employees, customers, contractors, suppliers, agents or any other individuals;
• conducting, improving, maintaining and developing a business relationship and/or for employment purposes;
• general HR administration and information required for the management of the employment relationship;
• processing, servicing or enforcing transactions and sending related communications;
• identifying and verifying individuals that have been supplied with any Via.com services or products;
• administering customer orders or managing projects;
• responding to an individual's queries;
• administering contests or market surveys conducted by Via.com or on its behalf;
• marketing (such as providing individuals with information about Via.com products and promotional notices and offers);
• processing your purchase, application, inquiry or request;
• ensuring IT security and resource management;
• ensuring site security;
• compliance with applicable laws and regulations of regulatory authorities and enforcement agencies;
• administrative purposes such as billing, payment and debt collection;
• responding to any claim and/or legal process; and
• improving Via.com's website.
Via.Com discloses personal data:
• for the primary purpose for which it was collected; or
• for purposes that a reasonable person will consider appropriate in the circumstances; or
• where the individual has consented; or
• for direct marketing by Via.com where consent has been given, but individuals will be given the opportunity to opt out of such direct marketing. Via.com includes its contact details in any direct marketing; or
• where permitted by law;
• to Via.com's parent, related, affiliate and/or associate company;
• in any court of law or any relevant party in connection with any claim or legal proceedings, legal firms and/or advisors, debt collection agencies, credit reporting agencies and/or credit providers;
• to any payment agencies including, but not limited to, financial institutions for purposes of maintaining financial records, assessing or verifying credit, and facilitating payment;
• regulatory authorities and enforcement agencies;
• third party service providers, consultants, insurers, underwriters, auditors and advisors as well as their respective agents and/or contractors on a need to know basis; and
• any actual or potential assignee, transferee or acquirer of any of Via.com's business in connection with any corporate exercise.
Via.Com does not disclose your personal data for any secondary purposes unless your consent has been previously obtained in accordance with law.
Via.Com will not sell or license any personal data that it collects from an individual.
In situations where Via.Com processes personal data outside reasonable expectations, Via.com will require your consent prior to processing.
Any personal data provided to Via.com may be transferred to, stored by or disclosed to an overseas recipient. For example, Via.com may use a server hosted overseas to store data, which may include your personal data.
Your personal data may also be processed by employees or by other third parties operating outside of the Philippines in countries like the United States of America or in the European Union, who work for Via.com, or by the representatives and employees of Via.com's parent company and affiliates.
Via.com will take reasonable steps, in the circumstances, before your personal data is disclosed to an overseas recipient, to ensure that the overseas recipient does not breach privacy laws in relation to your personal data.
Where a suspected data breach has occurred, Via.com will act in accordance with its data breach response plan. In the event that Via.com has determined that a data breach has occurred, we will notify the National Privacy Commission and affected data subject (s) in accordance with law.
Via.com gives individuals the option not to identify themselves when dealing with it, where practicable. However, if you do not provide us with the personal data that we request, our ability to handle your inquiry, request, complaint or application may be diminished.
You may choose whether or not to provide your personal data, and, if already provided, you may choose to exercise your right to object, block, or remove such personal data as provided by law. If you would like to exercise your right to object, block, or remove your consent, please contact Via.com using the contact details below.
In this case, however, we may not be able to adequately provide you the assistance or services you requested.
When you object, block or remove your consent, Via.com shall no longer process your personal data, except in cases allowed or required by law.
If you would like to update, correct or access your personal data, please contact us using the contact details below.
If you have any queries or concerns about Via.com's privacy policy, this Addendum, or about our use of your personal data, you may write to us using the following contact details:
Via Philippines Travel Corporation
Attn. Data Protection Officer
Unit 406-409, 4F Five E-Com Center, Pacific Drive
Mall of Asia Complex, Pasay 1300
e-mail: PHprivacy@via.com
telephone: +02 85559444 loc 144
Please be advised that Via.com's Global Privacy Policy and/or this Addendum reserves the right to change, without prior notice, if necessary, to keep them in compliance with existing laws, rules and regulations.
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