Required Experience:
Minimum 5 Years of Experience in Travel Industry.
Responsibilities:
You will manage the operational activities for Via.com Reservations & Ticketing operations in order to provide efficient and cost effective solutions in improving the overall business.
Managing the flights and ticketing staff ensuring workloads are evenly spread across the team by planning resource efficiently and prioritizing.
Provide extensive training to new staff within the department, along with continued guidance and coaching to existing staff members.
Monitor and manage the client request and ensure its handled within the defined SLA.
Ensuring all fares are loaded on GDS system
Ensure airline request, refunds and ADM’s are processed as per the airline policy
Job Requirements:
Candidate should have deep interest and passion for Travel industry.
An extensive understanding of GDS system (Sabre,Galileo).
Experience of handling the complete process of Issuance, Cancellation and Reissuance on GDS system.
Must be aware of Travel Terminology.
A team player and leader with good problem solving skill.
Maintaining good relationship with International and Domestic Airlines.
Candidate should have Minimum 5 Years of Experience in Travel Industry.
Experience in training and creation of supporting manuals and training documentation.
Candidate must possess at least a Bachelor's Degree, Hospitality/Tourism/Hotel Management or equivalent.